Frequently Asked Questions
WHAT SERVICE DOES BADGAL ONLINE OFFER?
We offer a made to order service which can take up to 3-5 working days to make the product.
We can also make our pieces custom to your measurements. Please see our CUSTOM POLICY about this service. For custom orders please email firstname.lastname@example.org
DOES BADGAL ONLINE DO REFUNDS & EXCHANGES?
Yes. Only Exchange. Please email email@example.com stating you would like to Exchange your item. Exchanges must be done within 7 days (UK Customers) or 14 days (International Customers).
Please note that Badgal Online does not cover the shipping cost for returning your item back to us and this will be the customer’s responsibility. Please have a look at out Returns & Exchanges policy
WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM?
In the unlikely event that your item was received damaged or faulty please email us at firstname.lastname@example.org
All garments are checked before packaging. Please contact us immediately and we will swap it for a new item of the same style.
WHAT DOES PRE-ORDER MEAN?
Our most exclusive pieces are available to pre-order. Add the item to your bag and pay as normal, and we'll send you a confirmation email and ship the order as soon as the stock arrives. We'll also keep you updated on the progress of your order.
Please note pre-ordered items usually take up to 1-2 weeks to be shipped out.
DO YOU SHIP WORLDWIDE?
Yes, we offer worldwide shipping. See Delivery policy for more information.
HOW WILL MY DETAILS BE USED?
Our site meets the highest standards in security and encryption. When you enter your details such as name, address and credit card number, this information is sent to us using Secure Sockets Layer (SSL), which encrypts the data, preventing anyone else from seeing what is inside the transmission.
Badgal online will never share or sell your personal information to third parties without your consent.
CAN I CANCEL MY ORDER?
Yes you can cancel an order. If you've changed your mind, please email email@example.com 24hr from making the purchase.
If your order has already been processed unfortunately we are unable to cancel the order.
Any other questions? Send us an email firstname.lastname@example.org